Box Ambient - not connecting?

Submitted: Tuesday, Jan 14, 2025 at 16:52
ThreadID: 149459 Views:646 Replies:5 FollowUps:9
Yes I know this is not the Tbox help desk but...

Just recieved mine. Plugged into 2022 DMAX where I would normally plug in samsung phone.

Wait fot 20 sec or so and all I get is a slow purple flashing ring on box.

I have tried with car running and on accessories but no change.

The Android icon on DMAX screen cannot be selected.

I will send this info to Tbox but hoping for a simple solution.
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Reply By: Member - bungarra (WA) - Tuesday, Jan 14, 2025 at 21:22

Tuesday, Jan 14, 2025 at 21:22
Perhaps try another USB cable. Some are power only; some are data and power. Some are also slow charge cables

Get a fast charge cable that is also data and try that as it seems it is getting power if you have a light but Android Auto is not receiving data from the T box
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Follow Up By: Member - Mark B68 - Tuesday, Jan 14, 2025 at 21:24

Tuesday, Jan 14, 2025 at 21:24
I used the cables that were supplied.
I did try others.
No joy.
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Reply By: Member - bungarra (WA) - Wednesday, Jan 15, 2025 at 09:43

Wednesday, Jan 15, 2025 at 09:43
Have you followed the instructions that sets the T box to Android Auto?

The device is compatible with Apple car play as well.

It comes Apple car play by default.

You need to set it to Android auto before you plug it into USB
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Follow Up By: Member - Mark B68 - Wednesday, Jan 15, 2025 at 12:02

Wednesday, Jan 15, 2025 at 12:02
Have you seen the size of the instructions print. :-/

Think i followed instructions. Could not see the blue light at back of unit.

I have asked carplay. Waiting for reply.
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Reply By: Member - Rors63 - Wednesday, Jan 15, 2025 at 10:04

Wednesday, Jan 15, 2025 at 10:04
TB in Isuzu

Save yourself some time, read my blog - after a lot of mucking around, mine works perfectly. The Isuzu USB does not prove enough power to run the TBox - You need a USB power adapter

2 option that i found - the Carlink one of the one in my blog which I prefer
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Follow Up By: Member - Mark B68 - Wednesday, Jan 15, 2025 at 12:03

Wednesday, Jan 15, 2025 at 12:03
Now that's the info I am after.

I have a couple of power options. I'll view blog.
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Follow Up By: Member - Rors63 - Wednesday, Jan 15, 2025 at 12:10

Wednesday, Jan 15, 2025 at 12:10
Always glad to help a fellow motorcyclist and Isuzu owner

PS pretty sure, from memory, you leave the Tbox on the Carplay connection as it comes out of the box.

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Follow Up By: Member - Mark B68 - Wednesday, Jan 15, 2025 at 12:15

Wednesday, Jan 15, 2025 at 12:15
So battery pack to usb A will work ?
How much does it draw?

Will see what happens.

Don't want to let tge magic smoke out. :-)
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Follow Up By: Member - Rors63 - Wednesday, Jan 15, 2025 at 12:22

Wednesday, Jan 15, 2025 at 12:22
I use the adjacent cigarette lighter socket with a double USB outlet. One to charge my phone via a quadlock mount (USB c) and the USB A to charge to Tbox. I I remember I will take a pic and upload
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Follow Up By: Member - Mark B68 - Wednesday, Jan 15, 2025 at 16:39

Wednesday, Jan 15, 2025 at 16:39
Hi,

I have power to the device but just a ring of coloured lights?

Nothing on screen.

I plug the device power then device to car then turn on.get to the ok screen and that's it ?

Unable to select Android Auto.

Have trid pin in back of device to change but can't see colour?
Mature Couple - Still working!! waiting to make the BIG STEP to go travel this big country of ours.
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Follow Up By: Member - Rors63 - Wednesday, Jan 15, 2025 at 17:19

Wednesday, Jan 15, 2025 at 17:19
Not enough power - I have the carlink one here at work which I used originally, but liked the other one because it had one less connection and is tidier. I can send you the carlink one for not much plus postage if you want - say $20 total overnight, if you want to try it.

I had same trouble as you, it worked perfectly in my wife's car (pioneer after market head unit), contacted carlink and they said change to android - didn't work, so the they sold me the adapter which worked perfectly. I have 2023 MUX - almost certain (all care, no responsibility) that this will fix it
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Reply By: Member - Rors63 - Wednesday, Jan 15, 2025 at 20:01

Wednesday, Jan 15, 2025 at 20:01
AnswerID: 647174

Follow Up By: Member - Mark B68 - Thursday, Jan 16, 2025 at 07:27

Thursday, Jan 16, 2025 at 07:27
I have a couple of similar cig adaptors.

I was connecting usb c on cg lighter end to usb A on carlink end!

Looks like it goes from cig lighter to usb a port where would normally plug phone in then out to the carlink device usb c port.

Prb why not working.

Assuming you are sending similar adaptor?

None of this is mentioned in manual and have received no like info from carlink?

Cheers
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Reply By: Member - Rors63 - Thursday, Jan 16, 2025 at 09:13

Thursday, Jan 16, 2025 at 09:13
Yes it is similar adapter - the one on the carlinkit site. It will be in express post today - should get tomorrow.

There is a pic of the one I am sending you on my Blog - I do prefer one is the pic as it is a bit tidier, but the one I am sending you will work.
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