Evakool platinum upright fridge

G'day Graham.
What manner of trouble have you had? Maybe if you expand on that, and describe the problems, some assistance might be forthcoming and aimed at solving your problems!

Firstly the fridge wouldn’t stop running, this fault was repaired twice by Evakool, it still has that problem l, but now it won’t hold temperature in the fridge, the freezer pulls down to - 18 degrees.

We are on our replacement 3rd fridge, each have ended up with the same symptoms /faults.
Evakool have taken this model out of their product range.

They sold quite a few of these fridges. I’m wondering if anyone here has got one or had one and what their experience has been.
Cheers

I have one of their single door fridges, it’s ok but not great , if/when I need to replace it it will be with one of these.
https://oceansolutions.com.au/novakoolff

Sounds like you should have bought a Brass Monkey ;=))

Graham L 12
Maybe I am wrong , but if it is a fridge /freezer with ONE compressor to cool both compartment s it has to use some of the freeze ability to pass air over the Evaporator to get cooled air in the fridge compartment. If so, the fan may be the issue and relatively easy to diagnose or replace if it is not functioning correctly. If it is running all the time, then is seems the temp detection is working but cannot arrive at a sufficiently cool atmosphere in the fridge compartment.
Is something is obstructing the, cool to cabinet airflow OR the fan simply not circulating airflow?

Is the fan functioning? Can it be accessed? perhaps replaced if it isn't working. That might solve your problem!
PS. I do not have a 2 door 12v fridge so simply remote diagnosis here.

Adding side insulation cladding/foam sheet, and perhaps an external 12 computer fan to the Condenser section airflow might also assist performance. There is a lot of things you can do to increase efficiency, reduce run time and power usage.

Research Australian Consumer Law’ a product must be ‘fit for purpose’. If not you are entitled to a full refund or replacement- regardless of warranty period. That refund is the responsibility of the retailer. Go hard and demand your legal solution.

It’s a 2 Door fridge freezer, there’s no air exchange between the freezer and fridge.
Evakool repaired the first fridge and have done 2 replacement fridges.
The new or repaired fridges all suffered the same end.
The freezer section would stay cold (-18 degrees). With a set point of + 3 the fridge compartment would fluctuate -1 to + 6 or 7, and the compressor wouldn’t stop running. Drawing up to 8 amps.

What steps have you taken so far?
Have you got a written report from an independant technician?
If so and ever cool is dicking you around the threat of small claims court is usually enough to make them realise your serious but you have to do it properly not just say it in an email. It is easy for them to tell if your serious or not by who you send the email to, you can not target a company through small claims it has to be a person so spend $10 (or it used to be) to find out who the responsible director of the company is and direct your letter of demand to that person. If you just target the company it will get to the hearing stage and be dismissed and you lose your application fee. Ever cool will know this and just fob you off if you don't do it right.
Go to your local courthouse and speak with the clerk of the court, they will guide you.
You have tried doing it nicely so if they don't offer you a different model free or a full refund go for the throat. And don't forget the installation costs of the 3 faulty units.

Graham asked about his fridge problem, but nearly all replies give advice on Litigation and LEGAL avenues of any product not performing properly.
Perhaps we should have a LEGAL ADDRESS section, where ANY product can be pursued, and leave the forum to replies pertinent to the actual problem people experience, and may receive a technical answer or diagnosis!

We also have an upright Evakool fridge freezer platinum series DC210. Biggest load of rubbish we have ever bought. 4 years old, hardly used because of health issues. Retailer was not helpful, refered us to another local caravan repair business who won't touch Evakool. ( I wonder why) So our fridge/freezer just stopped. Compressor doesn't run and fan not working. Evakool suggested it was the circuit breaker, bought and replaced that....... nothing. They suggested it was a power problem, no we had already made sure that wasn't the problem. We have to take the fridge to Evakool, something we are unable to do at the present time, and after reading everything on this forum and all the other posts on the net, we haven't come across anyone who has had a satisfactory result or any help. At the end of the day we have decided to cut our losses, there is no point in throwing good money after bad in an attempt to get a bandaid fix. We are looking at a Bushman fridge freezer as a replacement so would love some feedback on this company and their products.

Well, the Eva kool fridge is off to the Dump.
Being replaced by a Bushman.

We will never buy another Eva Kool product.